Responsible Gaming

Gambling should be a form of entertainment, never a way to earn money or solve financial problems. Always play for fun, set a budget you can afford to lose, and stop when the enjoyment ends.

Age Verification

You must be of legal age to gamble in your jurisdiction. In Malaysia, the legal age for casino-style games is 21. For other products, local rules may allow 18 and above. maxhotel.my requires every player to confirm they meet the minimum age before opening an account. Underage gambling is illegal and will result in immediate account closure.

Warning Signs of Problem Gambling

Problem gambling can develop slowly. Watch for these common warning signs:

• Chasing losses: returning to try to win back money you have lost.
• Hiding gambling activity from family or friends.
• Borrowing money or selling possessions to fund gambling.
• Neglecting work, study, or family responsibilities because of gambling.
• Lying about the amount of time or money spent gambling.
• Feeling guilty, anxious, or depressed after gambling.
• Being unable to stop or cut back, even when you want to.
• Using gambling to escape from stress, anxiety, or other problems.

Self-Help Tools

Most reputable gambling platforms offer tools to help you stay in control. Use these features before you start playing:

• Deposit limits: Set a maximum amount you can add to your account per day, week, or month.
• Loss limits: Cap the total losses you are willing to accept over a set period.
• Reality checks: On-screen reminders that show how long you have been playing and how much you have spent.
• Self-exclusion: Block yourself from accessing your account for a chosen period, from days to permanent closure.
• Time-outs: Take a short break from gambling, often for 24 hours to 6 weeks.

Support Organisations

If you or someone you know is struggling with gambling, help is available. These Malaysian organisations offer free, confidential support:

• Befrienders Malaysia — 24-hour emotional support. Call 03-7956 8145 or visit www.befrienders.org.my
• Talian Kasih — Government helpline for family and community issues. Call 15999 (24/7) or visit www.kpwkm.gov.my
• Malaysian Mental Health Association (MMHA) — Counselling and psychological support. Call 03-2780 6803 or visit www.mmha.org.my

Seek Help Now

If you recognise any warning signs in yourself or a loved one, do not wait. Reach out to one of the organisations above, speak to a trusted friend or family member, and consider using self-exclusion tools immediately. You are not alone, and recovery is possible.